Hawk dlc?

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TabithaSoftpaws

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Hawk dlc?

Postby TabithaSoftpaws » Mon Mar 08, 2021 9:15 pm

I bought the Hawk dlc today, and when I try to claim it the games says the Hawk dlc is not verified? What does that mean?
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Re: Hawk dlc?

Postby RAM » Tue Mar 09, 2021 5:11 am

Were you logged into your Steam account when you tried to get it?
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Re: Hawk dlc?

Postby TabithaSoftpaws » Tue Mar 09, 2021 5:33 pm

RAM wrote:Were you logged into your Steam account when you tried to get it?


Yes
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Re: Hawk dlc?

Postby RAM » Tue Mar 09, 2021 6:38 pm

I have passed this on to Jam. Please email support@fluffykittenstudios.com. He should address it quickly. Let me know if you do not hear anything back. I can help follow up too.
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Re: Hawk dlc?

Postby TabithaSoftpaws » Tue Mar 09, 2021 11:32 pm

RAM wrote:I have passed this on to Jam. Please email support@fluffykittenstudios.com. He should address it quickly. Let me know if you do not hear anything back. I can help follow up too.


My friend Anubish from steam can't make an account for some reason? I want to play this game with him.
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Re: Hawk dlc?

Postby RAM » Wed Mar 10, 2021 1:42 am

Checking with Jam. Seems the new server is having issues with Steam. This should get corrected soon.
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Re: Hawk dlc?

Postby RAM » Wed Mar 10, 2021 1:50 am

Jam can not see an issue on his side. Did they get the validation email? It may have gotten filtered into spam.
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Re: Hawk dlc?

Postby Loke » Wed Mar 10, 2021 4:20 pm

DLC ship:
Did you get the code on email? Checked spam folder?
Code put in under the premium menu in game?
I think ship should be in Apollo hangar if the 2 steps above have been done.

Cant make an account:
If a email address have been used once to make a user in the game, it doesn't work trying to make another. Can he try with a different email for signing up?


Its been a while since I did any of this, so I might not remember correctly how it works, so not sure if what I suggested can help.


About the DLC ship, if Jam or RAM cant help you in the near future, let me know your in-game name and I will help you out.
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Re: Hawk dlc?

Postby TabithaSoftpaws » Thu Mar 11, 2021 4:25 pm

Loke wrote:DLC ship:
Did you get the code on email? Checked spam folder?
Code put in under the premium menu in game?
I think ship should be in Apollo hangar if the 2 steps above have been done.

Cant make an account:
If a email address have been used once to make a user in the game, it doesn't work trying to make another. Can he try with a different email for signing up?


Its been a while since I did any of this, so I might not remember correctly how it works, so not sure if what I suggested can help.

Steam did not give me a code I have checked.


About the DLC ship, if Jam or RAM cant help you in the near future, let me know your in-game name and I will help you out.
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Re: Hawk dlc?

Postby Loke » Thu Mar 11, 2021 5:32 pm

Sorry, I didn't really read properly before I posted last time.

I put up a Hawk for you in galactic market in game, assuming you have same username there as here on the forum. So that you don't have to wait for Jam to fix the problem before you get the ship. Ship is at Ceres, seller is fraaggii. I had one extra because of a different old bug
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