Missing SC and additional Hawk

Report them here and see how fast they get knocked down!
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cannibal

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Missing SC and additional Hawk

Postby cannibal » Fri Jul 14, 2017 11:07 pm

Bought 1100 SC and an additional Hawk today (14/7/17 @1746 & 1747 BST) and neither have arrived in game yet. Never had a problem with either before and now nearly 5hrs has passed i'm a tad concerned.

Have relogged numerous times, wiped cache,history etc without anything. My current SC is still at 10 and checked hangers. Anyone else had b4/recently?

Paypal shows it as paid & had email confirmation after purchase etc
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RAM

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Re: Missing SC and additional Hawk

Postby RAM » Fri Jul 14, 2017 11:45 pm

Please email support@fluffykittenstudios.com about this. I think you will get a much quicker resolution.
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DemonicReaper

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Re: Missing SC and additional Hawk

Postby DemonicReaper » Sat Jul 15, 2017 5:27 am

I bought the same SC package a few days ago, no issues, and I believe the balance updated without even logging out.
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Re: Missing SC and additional Hawk

Postby cannibal » Sat Jul 15, 2017 11:12 am

RAM wrote:Please email support@fluffykittenstudios.com about this. I think you will get a much quicker resolution.


Yep have sent mail to above and the one that comes up with paypal transaction. Will give a month till request paypal refund in dispute.

DemonicReaper wrote:I bought the same SC package a few days ago, no issues, and I believe the balance updated without even logging out.

Yep normally does for me after a few mins or a relog. Still unchanged today :?
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Re: Missing SC and additional Hawk

Postby cannibal » Wed Jul 19, 2017 3:49 pm

Still no Hawk, but my SC seem to be drip feeding and went from 10 to 13 the other day and today 29?
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Re: Missing SC and additional Hawk

Postby davh62 » Wed Jul 19, 2017 4:09 pm

cannibal wrote:Still no Hawk, but my SC seem to be drip feeding and went from 10 to 13 the other day and today 29?



Sssshhh don't tell everyone they will all want SC credited to their accounts :D
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Re: Missing SC and additional Hawk

Postby cannibal » Wed Jul 19, 2017 6:53 pm

davh62 wrote:
cannibal wrote:Still no Hawk, but my SC seem to be drip feeding and went from 10 to 13 the other day and today 29?



Sssshhh don't tell everyone they will all want SC credited to their accounts :D


Lol, i had planned on a fast GM hawk sale an not chasing the rest
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Re: Missing SC and additional Hawk

Postby cannibal » Fri Jul 21, 2017 6:11 pm

31 SC today :roll:
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Re: Missing SC and additional Hawk

Postby DemonicReaper » Fri Jul 21, 2017 11:02 pm

Hey cannibal, spoke to jam in game after you logged and he mentioned that you didn't leave any details in your email to support, just to refer to the bug thread. He wants you to email details to the support email so it can be looked into...
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Re: Missing SC and additional Hawk

Postby cannibal » Sat Jul 22, 2017 11:10 am

DemonicReaper wrote:Hey cannibal, spoke to jam in game after you logged and he mentioned that you didn't leave any details in your email to support, just to refer to the bug thread. He wants you to email details to the support email so it can be looked into...


Much appreciated Demonic, have literally copied an pasted above as not a lot more i can add.
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